
Reporting
Suspected Nursing Home Abuse
Richard T. Marshall
One of the saddest scenarios elder law attorneys encounter is the situation where family members come to the office with long overdue complaints about neglect or abuse of a beloved older relative. More often than not, the elderly person has already died, or suffered needlessly for months.
Any legally competent senior citizen or relative of a nursing home resident should know how and where to complain about obvious neglect and abuse. You don't need a lawyer, and it doesn't cost anything. You can file a complaint with the Texas Department of Human Services. They'll send you a complaint form, if you phone them at 800 458-9858. If you are not sure about filing a complaint, you should call the State of Texas hotline for information on contacting the Long Term Care Ombudsman in your local area. That number is 800 252- 2412.
You should also consider calling the Texas Advocates for Nursing Home Residents, toll free, at 888 826-4748, and the Nursing Home Advocacy Project at 888 343-4414. Other interested groups in Texas are the Gray Panthers at 512 458-3738 and the Texas AARP at 512 480-9797. State Senator Judith Zaffirini is deeply concerned with the problems of nursing home residents and welcomes calls at 512 463-0360.
For a complete list of where to file complaints about nursing home abuse in other states, check out the following Web site: www.gwjapan.com/NCEA.
Nursing home residents are also advised to join the National Citizens' Coalition for Nursing Home Reform, 1424 16th Street, N.W., Suite 202, Washington, DC 20036-2211, phone 202 332-2275. Membership dues for nursing home residents are only $2.00 per year, and include a subscription to Quality Care Advocate.
It is estimated that as many as one out of every twenty older adults may be a victim of abuse. Elder abuse has been defined as including any form of physical or emotional abuse, financial exploitation, neglect, or sexual abuse. Family members should look for the following clues as indicators of elder abuse:
1. Bruises and fractures are usually blamed on falls. The real cause may be physical abuse.
2. Weight loss may be due to neglect, starvation, or an improper diet, although blamed on illness or lack of appetite.
3. Mental dysfunction may really be caused by malnutrition or over sedation, and not just "old age" or Alzheimer's.
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